NordicTrack A2350 Problems

by KD
(MA, USA)

After I assembled the Nordic Track A2350 treadmill, I got error C526 on the console. I called Nordictrack and they wanted me to pay a $45 trip charge to get this diagnosed, or else buy an extended warranty to avoid these charges.

If you are like most people, you wonder why would you pay for something to be fixed when it didn't even work in the first place! In other words, Nordictrack ships you a defective product to begin with and expects you to pay for it to be fixed... Never experienced such horrible customer service.

After arguing with the first person, they finally agreed to waive the trip charge as if they were doing me a favor. This is the worst customer service you can ever get. I am waiting for the diagnosis on the Nordic Track A2350 to see how they will resolve it.

Read our reviews of Smooth Treadmills here

NordicTrack A2750 Pro Treadmill - Such a Disappointment

by Janine
(Rhode Island, USA)

Here is our review of the NordicTrack A2750 Pro treadmill. Unfortunately, both my husband and I are very dissatisfied customers. My husband and I have owned a treadmill for over twelve years, our first and only model was a NordicTrack 1800C. We both used this treadmill for many, many, thousands of miles.

This year it was time to purchase a new perfect fit, the NordicTrack A2750 Pro. WE WERE WRONG! We made our purchase on January 1, 2010 and to this date February 2, 2010 do not have an operating treadmill. I would not recommend this treadmill to anyone.

We have been delivered 5, that's right, I said 5 treadmills, each one of them with some of the same, yet different problems. The first one stopped inclining after two days of use. The second one that was delivered, wasn't even taken out of the box, because it was so badly damaged. The third, was stuck at 12% incline and the 4th stuck at 0% incline, the fifth and final, doesn't even run.

As you can imagine we are at an end with the NordicTrack A2750 Pro as well as the service that we have been receiving. The tech that came to repair (or attempt to repair) the fifth didn't even know how to take the motor cover off.... such a disappointment.

NordicTrack Elite 7500 Treadmill - BAD Experience!!!!

by Leslie
(Iowa, USA)

I got my NordicTrack Elite 7500 treadmill in November. It seemed to work great, but after about 4 weeks I got an FF on the monitor. I called the company, and was told that I needed a new console, so they shipped one. Well, unless you know a LOT about electronics, you will not be able to install that by yourself. It was also broken in shipping. So they were going to ship another one, but it's in back order. They cannot tell me when it is going to ship. They did send somebody out to fix my treadmill, but that takes another week.

So right now, I have no treadmill and they can't even tell me when I am going to get the part for the NordicTrack Elite 7500. Please do yourself a favor and DO NOT purchase from this company. Their customer service is terrible, I have already gone 6 weeks without my treadmill and no end in sight.

Feel free to contact leslie245(at)hotmail.com if you have questions for me. In the future I will only purchase from a fitness store and never ever from NordicTrack.

Nordictrack 7600 Treadmill - Console Broke

by Alison Malloy
(Aston, PA)

I have had the Nordictrack 7600 treadmill since 2004 and I did love it. Easy to use, nice running support and it folds up. However the customer service at this company has made me say that I will never buy from them again! The console broke and I called in July to reorder another console. On October 16th I canceled the order because after 12 calls the part was still not shipped.

What happened later that night??? They shipped the $600 part that I didn't want and charged my credit card.

Stay away from NordicTrack.

NordicTrack T9 ci Treadmill - Console Problems

We bought a NordicTrack T9 ci treadmill in Nov 2009. The display failed after a week. They shipped us a new console but the connector plug had been smashed in shipment. The box it came in was very flimsy so it was no surprise. ICON Fitness (the maker of a lot of treadmills marketed under different names) sent us yet another console for the NordicTrack T9 ci about 6 weeks later. Initially the display worked but a few days later it completely failed again. We are now in the painful process of moving this 250 pound NordicTrack treadmill from our basement back to ICON Fitness for a refund. Buy a treadmill with better electronics and better customer service.