NordicTrack A2350 Problems

by KD
(MA, USA)

After I assembled the Nordic Track A2350 treadmill, I got error C526 on the console. I called Nordictrack and they wanted me to pay a $45 trip charge to get this diagnosed, or else buy an extended warranty to avoid these charges.

If you are like most people, you wonder why would you pay for something to be fixed when it didn't even work in the first place! In other words, Nordictrack ships you a defective product to begin with and expects you to pay for it to be fixed... Never experienced such horrible customer service.

After arguing with the first person, they finally agreed to waive the trip charge as if they were doing me a favor. This is the worst customer service you can ever get. I am waiting for the diagnosis on the Nordic Track A2350 to see how they will resolve it.


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NordicTrack A2750 Pro Treadmill - Such a Disappointment

by Janine
(Rhode Island, USA)

Here is our review of the NordicTrack A2750 Pro treadmill. Unfortunately, both my husband and I are very dissatisfied customers. My husband and I have owned a treadmill for over twelve years, our first and only model was a NordicTrack 1800C. We both used this treadmill for many, many, thousands of miles.

This year it was time to purchase a new perfect fit, the NordicTrack A2750 Pro. WE WERE WRONG! We made our purchase on January 1, 2010 and to this date February 2, 2010 do not have an operating treadmill. I would not recommend this treadmill to anyone.

We have been delivered 5, that's right, I said 5 treadmills, each one of them with some of the same, yet different problems. The first one stopped inclining after two days of use. The second one that was delivered, wasn't even taken out of the box, because it was so badly damaged. The third, was stuck at 12% incline and the 4th stuck at 0% incline, the fifth and final, doesn't even run.

As you can imagine we are at an end with the NordicTrack A2750 Pro as well as the service that we have been receiving. The tech that came to repair (or attempt to repair) the fifth didn't even know how to take the motor cover off.... such a disappointment.

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NordicTrack Elite 7500 Treadmill - BAD Experience!!!!

by Leslie
(Iowa, USA)

I got my NordicTrack Elite 7500 treadmill in November. It seemed to work great, but after about 4 weeks I got an FF on the monitor. I called the company, and was told that I needed a new console, so they shipped one. Well, unless you know a LOT about electronics, you will not be able to install that by yourself. It was also broken in shipping. So they were going to ship another one, but it's in back order. They cannot tell me when it is going to ship. They did send somebody out to fix my treadmill, but that takes another week.

So right now, I have no treadmill and they can't even tell me when I am going to get the part for the NordicTrack Elite 7500. Please do yourself a favor and DO NOT purchase from this company. Their customer service is terrible, I have already gone 6 weeks without my treadmill and no end in sight.

Feel free to contact leslie245(at)hotmail.com if you have questions for me. In the future I will only purchase from a fitness store and never ever from NordicTrack.

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Nordictrack Commercial 1750 Treadmill Consumer Review

by Darin Raguse
(Lincoln, Nebraska)

We have had an awful experience with NordicTrack and their Commercial 1750 model.

The first one we ordered had defective (broken) parts. NordicTrack agreed to send us a new one.

Despite the fact that they delivered and set it up, the electronics on the replacement (the 2011 model) did not work (frozen screen). This prevented us from being able to use the treadmill at all. We once again called NordicTrack support. They said they would send us a new console.

The new console arrived and appeared as if it was going to work. However, the screen began cutting out which disabled the treadmill. There is nothing more frustrating than starting a run and having the treadmill completely quit.

Sometimes it would appear that everything was working and something as simple as adjusting the volume or turning on the fan would crash the on-board computer.

Maybe we are just unlucky or perhaps there is a larger problem with the electronics in the NordicTrack 2011 model Commercial 1750 (which are different than the 2010 model).

We have elected to send the treadmill back for a refund because of the length of time it will take to fix something that is supposed to be brand new. I say this because it will take a technician 2 weeks to come out to look at it. If the tech has to order parts, which is likely, there would be another wait for part delivery followed by yet another wait to set up a second tech appointment.

After three tries with two different treadmills and a brand new console, I figured NordicTrack would bend over backwards to make this right. They did not.

I know NordicTrack has received good reviews, but best of luck to anyone that has to deal immediately with their customer service or returns/exchange departments.

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Nordictrack 1750 User Comments

by Anonymous

The NordicTrack 1750 is a good treadmill for the price. I'm a heavy guy and I've been using it for the last 2 months and getting good comments from coworkers. One teased that I no longer looked pregnant. Yes, not my favorite coworker.

Anyways, it was a good buy and I like the iFit and decline. Also I used money from FSA. Only problem was that I didn't find a coupon code until after I purchased the treadmill ($100 off if you enter N4j2IA at the NordicTrack website) Much better buy then. Another issue is that it doesn't do well going slow speed at the higher inclines > 12%. I'm not sure if I'm too heavy and gravity is taking over or I need to get it looked at. The 3 year warrranty on the NordicTrack 1750 isn't bad either.

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Nordictrack 7600 Treadmill - Console Broke

by Alison Malloy
(Aston, PA)

I have had the Nordictrack 7600 treadmill since 2004 and I did love it. Easy to use, nice running support and it folds up. However the customer service at this company has made me say that I will never buy from them again! The console broke and I called in July to reorder another console. On October 16th I canceled the order because after 12 calls the part was still not shipped.

What happened later that night??? They shipped the $600 part that I didn't want and charged my credit card.

Stay away from NordicTrack.

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NordicTrack T9 ci Treadmill - Console Problems

We bought a NordicTrack T9 ci treadmill in Nov 2009. The display failed after a week. They shipped us a new console but the connector plug had been smashed in shipment. The box it came in was very flimsy so it was no surprise. ICON Fitness (the maker of a lot of treadmills marketed under different names) sent us yet another console for the NordicTrack T9 ci about 6 weeks later. Initially the display worked but a few days later it completely failed again. We are now in the painful process of moving this 250 pound NordicTrack treadmill from our basement back to ICON Fitness for a refund. Buy a treadmill with better electronics and better customer service.

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NordicTrack - Bad Customer Service

by Lauren A.
(Maplewood, NJ)

I purchased a NordicTrack treadmill last month and after waiting 5 weeks for delivery, it finally arrived. I paid an extra $239 for their "Platinum Delivery Service" to deliver and assemble the machine. I would NOT recommend this service to anyone. The delivery guys showed up, had no idea on how to assemble the treadmill, and eventually figured out that none of the hardware or parts were included in the box. It's now been 3 days and I've talked to their Customer Service, Customer Care, Sales and Marketing Departments, and no one seems to be able to help me get the parts, or re-schedule the assembly. What a complete waste. This truly has been one of the most frustrating & disappointing experiences, and I work in retail!

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NordicTrack Customer Service is Disjointed

by Paul
(North Carolina, USA)

I recently bought a NordicTrack C900 treadmill. The treadmill arrived with the box in shambles. The freight company left it on the front walk ("I am not allowed to get it in the house"). For an additional $99.00 it will be delivered inside your door, for $149.00 they will deliver it to the room you are going to use it in and for $199.00 they will set it up. Please consider these costs when looking at various treadmills from competitive companies.

Once I opened the box and started carrying in as many pieces as possible to lighten the load, I noticed that the plastic cover over the motor was cracked and the NordicTrack logo was loose in the box. I was concerned that the machine may have been dropped at manufacturing or somewhere through their logistics system.

I called their customer service 877 number and oh boy ... when trying to navigate their VRU (voice response unit) I wound up with a guy on the phone who said he could only ship the replacement cover. I told him I was concerned that the machine was dropped and he said there is nothing I can do. I told him exactly what I wanted which was to have a technician come to my home and repair the treadmill, set it up and ensure there was no damage. He told me he would call back in one hour. No call back. I called again and got a different department and spoke to CJ. CJ was nice and seemed informative but is limited in what NordicTrack allows her to do to resolve customer situation. I asked to speak to a supervisor. CJ said they are not permitted to transfer a call to a supervisor but the supervisor would call me back. Again no call back.

By the way, in the ten calls to the same 877 number the average wait time is 45 minutes. After three relentless days there is not a resolution. Please consider another company.

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NordicTrack C2200 Treadmill Consumer Review

7 years ago I quit smoking and bought a NordicTrack C2200 treadmill and I was told it was for walking only. I bought it with the intention of walking only while watching hockey games, as I never ran or stretched at the start of a workout. Well, 2100 miles later, the walking platform split in half. I now weigh 200 lbs but started at 230 lbs. My family includes two college or ex-college interscholastic athletes who used this treadmill during offseason training, plus my wife. The NordicTrack C2200 is one of the best investments I have made and if I could find a replacement in this price range I would buy it.

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