Sole Treadmill Customer Service

by John K
(Lancaster NY)

I purchased a Sole F85 in January 2009 and have loved it. My wife and I use it about 4 times per week and it is outstanding.

In April 2011, I noticed an LED light that was skipping from the track display along with the pulse indicator turning on about 2 minutes into my workout but then turning off. I emailed Sole to explain the problem, (it wasn't a problem, but not wanting to wait as we all do before it really becomes a problem), explained the issue and within 4 hours, I received a call stating that they would Fed-ex a new console.

3 days later, I completed the swap out, recalibrated and was good to go. It took about an hour start to finish, unpacking, reading the directions from the manual, etc.

I have not seen such wonderful customer service in a long time.

If you are on the fence about which brand to purchase, Sole is there for you.