Reebok S9.80 Treadmill User Review

by "Frenchbleu"
(Shreveport, LA)

I have had my Reebok S9.80 folding treadmill for just 19 months. I had it in the same spot in the living room from day one. When it was plugged in it was on a surge protector. I never sweat on or had any liquids near the console. Last week it started speeding up randomly while showing a speed of 0, then the buttons wouldn't work from time to time and just beeped. After one week of that the console would come on but no longer respond. The manufacturer ICON Fitness, after 4 unanswered emails and being on hold for 10 minutes on the phone, wouldn't take any responsibility for a faulty product. They wanted me to pay $482 for a new console after already paying $700 for this Reebok treadmill just 19 months ago! This is entirely infuriating. A company should make a product that lasts and take responsibility for it, especially when a customer has taken extremely good care of a product and it is no fault of the customer's.

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Aug 21, 2011
Update #2
by: fergiebleu

The part that the ICON tech sent out arrived on 8/15 and is now replaced in my treadmill today, 8/21. He has not called to check on it but I will test out how it works for a while. Hopefully this is the end of the problem.

Aug 08, 2011
by: Frenchbleu

Update: A week ago (7/28/2011)I wrote a letter and sent it out to ICON Fitness and others. Today I got a call from a tech at ICON who walked me through checking the panel and determined the part that may be needed. He's sending out the part needed asap and will check back with me next week. He was very nice and knowledgable. I really hope this part fixes the treadmill. Writing letters helps. Updates to come.

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