I have to pay to get warranty, but they left it broken by: Shing
I purchased the Proform 730 trendmill 7 months ago, and the incline broke last month.
Proform contracted out the service and warranty call to Icon Health and Fitness, diagnosed it to be the incline motor that failed, and they said that I have to pay $50 (later reduced to $25) for a technician visit and $7 for shipping of an incline motor. Icon then contracted out the services to Norex Trendmill for the on site visit to fix my treadmill.
The technician visited next week, determined that it wasn't the incline motor, but the console, wiring harness, and control board. I called Icon again and they send me the board, but got into a business argument between Icon and Norex. Norex refused to service without a new work order, but Icon refused to give out a new work order. Both companies tell me to wait for a call and call the other guy back, and I was stuck in the middle calling each company every other day, and still, no one is coming, and nothing is done.
I'm sick and tired of this. I spent $700 for this treadmill and it shouldn't just fail in 6 months in the first place, then I shouldn't pay to have someone to fix it within warranty, then shouldn't have the contractors fight among each other and have me deal with all the mess on this.
