Nordic Track 9500 Treadmill (purchased from Sears)

by Janet
(Greensburg, PA)

I purchased the NordicTrack 9500 treadmill from Sears five weeks ago. The plastic casing surrounding the motor was damaged in several places. In addition, a part below the base had obviously been previously broken and glued back together. It fell off the first time we attempted to fold the treadmill. The treadmill was also badly scratched in several places.

This is beyond a shadow of a doubt a used, damaged machine that Sears and / or NordicTrack attempted to pass off as new. To date, I have received nothing but empty promises and the run around from Sears in my attempts to get this resolved. Let my experience warn you, both brand wise and store wise. Neither NordicTrack nor Sears is a reputable company that cares about their customers. I have tried for five weeks to resolve this within their system and failed. I fear that legal action will be my nest step.

Please, please, please stay away from both companies for your own sanity.