ICON Health & Fitness Customer Service/Warranty

(Surrey, UK)

We bought a £1,000 treadmill from ICON Health & Fitness in 2006. After about a year the running board broke and it has not worked properly ever since.

Over the past approx. 18 months we have been contacting ICON Health & Fitness regularly for service repairs and they take months and months to reply. Most of the time they just ignore us and they have refused to acknowledge that their performance has failed the terms of their guarantee and acceptable customer service standards.

If I were you I would buy a treadmill from someone else.