EPIC View 550 Treadmill Customer Care Issues

by Anonymous

In July ’10, I purchased an EPIC View 550 Treadmill. Within 3 weeks the product demonstrated slipping and gripping problems with the tread. Followed instructions to fix found in manual– no success. I called EPIC and was holding for over an hour!! It took an additional two weeks, 3 repair visits, 2 new parts (one was back-ordered…hhmmm?) and what felt like hundreds of individual calls to EPIC’s customer service department before I THOUGHT it was operational again. Within 20 minutes of my workout, the same problem of gripping and slipping began. VERY VERY UNSAFE when running at a good pace I might add.

I called EPIC again, put in the service request and asked to have a supervisor call me. I’m thinking I have a lemon and I need reassurances. I was told the supervisor would call me the same day, as well as the repair company. IT TOOK A WEEK TO HEAR FROM A SUPERVISOR AND 4-5 DAYS TO HEAR FROM THE REPAIR COMPANY. The supervisor refused to give full name for my records, citing security reasons.

BUYER BEWARE “CUSTOMER CARE” IS OF ZERO CONCERN TO EPIC AND ICON FITNESS. I don’t know if it's laziness, unprofessionalism, or sheer incompetence, but pray you don’t have to deal with these people.

It is September ’10, and I still have a 500 pound paper weight in the basement, STILL UNDER THE MANUFACTURES' WARRANTY!!

If you unfortunately have to call, this number gets you to a representative faster.

1-888-825-2588. EPIC FAILURE!!!!!!