The Bowflex TreadClimber TC3000 and Bowflex customer service is garbage. My machine quit working, I did the diagnostic as described in the owner manual. I told the so-called support staff that the machine was in a dry environment, that there was no corrosion. I also asked if there was a fuse in the system. The tec then told me she was sending a new board and cables for a total of $206.96.
The new board and cables arrived in five days. I upacked the box and noticed that the board did indeed have a fuse. I pulled the fuse out of the new board and placed it in the existing board and the machine powered right up. I called Bowflex and asked why they would not just send the fuse, I was told that it was proprietary and that it was also a saftey issue of replacing the fuse. It was much easier to replace the whole board. What a crock. Bad equipment, bad company.
